At OBESTV, customer satisfaction is our top priority, and we strive to deliver exceptional service. We understand that there may be occasions where a refund is warranted. Please read our refund policy carefully to understand your rights and obligations.

1. Refund Eligibility:

To qualify for a refund, the following conditions must be met:

      • You must request a refund within 30 days of your initial purchase.

      • Your account must be in good standing, with no violations of our Terms of Service.

      • The reason for the refund request must meet our specified refund criteria (refer to section 2).

    2. Refund Criteria:

    Refunds may be granted under the following circumstances:

        • Service Interruption: If you experience prolonged service disruptions due to technical issues on our end, and we fail to resolve the issue within a reasonable timeframe.

        • Dissatisfaction: If you are dissatisfied with the quality of our service or have concerns about our content selection, we encourage you to contact our customer support team for assistance before requesting a refund.

      3. How to Request a Refund:

      To request a refund, please reach out to our customer support team at [[email protected]] within 30 days of your purchase. Provide your order details, account information, and the reason for your refund request. Our support team will review your request and respond promptly.

      4. Refund Process:

      Upon approval of your refund request, we will process the refund within 5 business days. Refunds will be issued using the original payment method.

      5. Non-Refundable Items:

      Please note that the following items are non-refundable:

          • Subscription Renewals: We do not offer refunds for subscription renewals. You can cancel your subscription at any time to avoid future charges.

        6. Contact Us:

        If you have any questions or concerns regarding our refund policy, please don’t hesitate to contact our customer support team at [[email protected]].

        7. Changes to this Refund Policy:

        We reserve the right to update or modify this refund policy at any time. Any changes will be posted on this page with a revised “Last Updated” date.